Customer Service

Should you require information or help, please contact us by email or by phone and we will be happy to assist you.

LEADTIMES

  • Bedding Leadtimes 3-4 weeks
  • Decor Items 10-14 working days
  • Apparel 10-14 working days
  • Bulk orders – contact admin for confirmation
  • See the delivery FAQs for details on shipping methods, costs and delivery times

PAYMENT METHODS

LCD Factory accepts the following payment methods:

  • Credit Card: Visa, MasterCard, Visa Electron.
  • Snapscan
  • Masterpass
  • Instant EFT
  • LCD Factory features a Fast Checkout option, allowing you to securely save your credit card details so that you don’t have to re-enter them for future purchases.

EXCHANGES, RETURNS AND REFUNDS

Due to the nature of the items being custom printed and manufactured, we only offer an exchange service if the item isn’t on standard or has printing/manufacturing defects.

 

Ensure you consult the size chart and select the correct size before ordering.

 

Proof of design will be sent on all custom orders and only processed once explicit approval is given to go ahead with printing.

 

Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.